What is this service?Ìý
³Ô¹Ï´ó±¾ÓªBot is a chatbot software tool that mimics a human agent, allowing the ³Ô¹Ï´ó±¾Óª community to ask questions and receive quick feedback. ³Ô¹Ï´ó±¾ÓªBot provides interactive support, intelligence, ³Ô¹Ï´ó±¾Óª personality, and culture with a strong online presence.ÌýÌý
What are the features of this service?
- Chatbot: Provide instant help on the web with an in-depth knowledge base of FAQs specific to your departmentÌý
- Live Chat: Allow escalation to a departmental representative when a user needs more information
- Textbot: Reach out to current and prospective students through text and provide them the ability to get answers quickly through the bot or from a departmental representativeÌý
- Ask your questions and get answers from an extensive catalog of information from the following departments:ÌýIT Help Center, Undergraduate Admissions, Financial Aid, Registrar, Student Financial Services, Academic Advising, Student Life, Housing, Office of Teaching and Learning, and the COVID-19 Response Team.ÌýÌý
- What if ³Ô¹Ï´ó±¾ÓªBot does not know the answer to the question?
- If there is a representative available, you will have the option to connect with a real person via live chat.ÌýThis is based on the staffing capabilities of each department and will not be available outside of business hours.ÌýÌý
- Questions that ³Ô¹Ï´ó±¾ÓªBot isn’t able to answer will be stored in a database for the department to review and add to their answer base for future users. As our community continues to ask questions, the answer base will grow and improve over time.Ìý
Who is eligible for this service?Ìý
³Ô¹Ï´ó±¾ÓªBot is available to be implemented by all ³Ô¹Ï´ó±¾Óª departments at no cost.
How do I start using ³Ô¹Ï´ó±¾ÓªBot?Ìý
³Ô¹Ï´ó±¾ÓªBot will pop up on the lower right corner of the screen of the following ³Ô¹Ï´ó±¾Óª websites: IT Help Center, Undergraduate Admissions, Financial Aid, Registrar, Student Financial Services, Academic Advising, Student Life, Housing, Office of Teaching and Learning, English Language Center, New Students and Families and the COVID-19 Response website.Ìý
Departments across campus can provide support and save time – no need to dig through information or call customer support. ³Ô¹Ï´ó±¾ÓªBot is a way to streamline questions and provide immediate answers at any time of the day. This enhances customer service for the community and creates efficiency within departmental operations. Please submit a to be routed to Enterprise Application Services to assist.
What type of support is available for this service?
Individual departments are responsible for supporting this service.
Still questions? Please submit a to be routed to Enterprise Application Services to assist.
How do I get training for this service?Ìý
Individual departments are responsible for training staff to leverage ³Ô¹Ï´ó±¾ÓªBot.